Cisco Certified Design Associate (CCDA®) validates knowledge required to design a Cisco converged network. With a CCDA certification, a network professional demonstrates the skills required to design routed and switched network infrastructures and services involving LAN, WAN, and broadband access for businesses and organizations. The CCDA curriculum includes designing basic campus, data center, security, voice, and wireless networks.

CCNA level knowledge and BCMSN level knowledge is needed to prepare for the CCDA certification exam.

To become a CCDA you need to take the exam  640-863

Cisco Certified Network Associate Wireless (CCNA® Wireless) validates associate-level knowledge and skills to configure, implement and support of wireless LANs, specifically those networks using Cisco equipment. With a CCNA Wireless certification, network professionals can support a basic wireless network on a Cisco WLAN in a SMB to enterprise network. The CCNA Wireless curriculum includes information and practice activities to prepare them for configuring, monitoring and troubleshooting basic tasks of a Cisco WLAN in SMB and Enterprise networks.

Valid CCNA or any CCIE Certification can act as a pre-requisite.

The Cisco Certified Network Associate Voice (CCNA® Voice) validates associate-level knowledge and skills required to administer a voice network. The Cisco® CCNA Voice certification confirms that the required skill set for specialized job roles in voice technologies such as voice technologies administrator, voice engineer, and voice manager. It validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions.

The CCNA Voice Certification enterprise option assesses skills and knowledge related to the Cisco Unified Communications Manager 6.0 (CUCM) 6.0. It is typically employed by large organizations such as governments, large companies, and colleges. The CVOICE #642-436 exam will be required for this option.

The CCNA Voice Certification commercial option assesses skills and knowledge related to the Cisco CallManager Express (CME) and Cisco Unity Express (CUE) solutions typically used by medium and small organizations such as companies with less than 2,000 employees, retail businesses, and small school districts. The IIUC exam #640-460 will be required for this option.

Valid CCNA or any CCIE Certification can act as a pre-requisite.

V2.0

Exam Description

This exam indicates a foundation or apprentice knowledge of network design for the Cisco converged networks based on SONA (Cisco’s Service-Oriented Network Architecture). CCDA certified professionals can design routed and switched network infrastructures and services involving LAN, WAN, and broadband access for businesses and organizations.

Exam Topics

The following information provides general guidelines for the content likely to be included on the Designing Cisco Internetworking exam. However, other related topics may also appear on any specific delivery of the exam.

Describe the Methodology used to design a network

• Describe the Cisco Service-Oriented Network Architecture
• Identify Network Requirements to Support the Organization
• Characterize an existing network
• Describe the top down approach to network design
• Describe Network Management Protocols and Features

Describe network structure and modularity

• Describe the Network Hierarchy
• Describe the Modular Approach in Network Design
• Describe the Cisco Enterprise Architecture

Design Basic Enterprise Campus Networks

• Describe Campus Design considerations
• Design the Enterprise Campus Network
• Design the enterprise data center

Design Enterprise Edge and Remote Network Modules

• Describe the Enterprise Edge, branch, and Teleworker design characteristics
• Describe the functional components of the central site Enterprise Edge
• Describe WAN connectivity between two campuses
• Design the branch office WAN solutions
• Describe Access Network solutions for a Teleworker
• Design the WAN to support selected redundancy methodology
• Identify Design Considerations for a Remote Data Center

Design IP Addressing and Routing Protocols

• Describe IPv4 & IPv6 Addressing
• Identify Routing Protocol Considerations in an Enterprise Network
• Design a Routing Protocol Deployment
• Design a Routing Protocol Deployment–merged with 5.3

Design security services

• Describe the security lifecycle
• Identify Cisco technologies to mitigate security vulnerabilities
• Select appropriate Cisco security solutions and deployment placement

Identify voice networking considerations

• Describe Traditional Voice Architectures and Features
• Describe Cisco IP Telephony
• Identify the design considerations for voice services

Identify wireless networking considerations

• Describe Cisco Unified Wireless Network Architectures and Features
• Design wireless network using controllers
• Design wireless network using roaming

V2.1

Exam Description

This exam indicates a foundation or apprentice knowledge of network design for the Cisco converged networks based on SONA (Cisco’s Service-Oriented Network Architecture). CCDA certified professionals can design routed and switched network infrastructures and services involving LAN, WAN, and broadband access for businesses and organizations.

Exam Topics

The following information provides general guidelines for the content likely to be included on the Designing Cisco Internetworking exam. However, other related topics may also appear on any specific delivery of the exam.

Describe the Methodology used to design a network

• Describe developing business trends
• Identify Network Requirements to Support the Organization
• Describe the tools/process to characterize an existing network
• Describe the top down approach to network design
• Describe Network Management Protocols and Features

Describe network structure and modularity

• Describe the Network Hierarchy
• Describe the Modular Approach in Network Design
• Describe network architecture for the enterprise

Design Basic Enterprise Campus Networks

• Describe Campus Design considerations
• Design the Enterprise Campus Network
• Design the enterprise data center
• Describe enterprise network virtualization tools

Design Enterprise Edge and Remote Network Modules

• Describe the Enterprise Edge, branch, and Teleworker design characteristics
• Describe physical and logical WAN connectivity
• Design the branch office WAN solutions
• Describe Access Network solutions for a remote worker
• Design the WAN to support selected redundancy methodologies
• Identify Design Considerations for a Remote Data Center

Design IP Addressing and Routing Protocols

• Describe IPv4 Addressing
• Describe IPv6 Addressing
• Identify Routing Protocol Considerations in an Enterprise Network
• Design a Routing Protocol Deployment

Design network services

• Describe the security lifecycle
• Identify Cisco technologies to mitigate security vulnerabilities
• Select appropriate Cisco security solutions and deployment placement
• Describe high level voice and video architectures
• Identify the design considerations for voice/video services
• Describe Cisco Unified Wireless Network Architectures and Features
• Design wireless network using controllers

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DESGN

Designing for Cisco Internetwork Solutions Exam

640-721 IUWNE Exam Topics (Blueprint)

Exam Description

The 640-721 Implementing Cisco Unified Wireless Network Essential (IUWNE) exam is the exam associated with the CCNA Wireless certification. This exam tests a candidate’s knowledge of installing, configuring, operating, and troubleshooting small to medium-size WLANs. Candidates can prepare for this exam by taking the Implementing Cisco Unified Wireless Network Essential (IUWNE) course.

Exam Topics

The following information provides general guidelines for the content likely to be included on the Implementing Cisco Unified Wireless Networking Essentials (IUWNE) exam. However, other related topics may also appear on any specific delivery of the exam.

Describe WLAN fundamentals

• Describe basics of spread spectrum technology (modulation, DSS, OFDM, MIMO, Channels reuse and overlap, Rate-shifting, CSMA/CA)
• Describe the impact of various wireless technologies (Bluetooth, WiMAX, ZigBee, cordless phone)
• Describe wireless regulatory bodies, standards and certifications (FCC, ETSI, 802.11a/b/g/n, WiFi Alliance)
• Describe WLAN RF principles (antenna types, RF gain/loss, EIRP, refraction, reflection, ETC)
• Describe networking technologies used in wireless (SSID –> WLAN_ID –> Interface — >VLAN, 802.1q trunking)
• Describe wireless topologies (IBSS, BSS, ESS, Point-to-Point, Point-to-Multipoint, basic Mesh, bridging)
• Describe 802.11 authentication and encryption methods (Open, Shared, 802.1X, EAP, TKIP, AES)
• Describe frame types (associated/unassociated, management, control, data)

Install a basic Cisco wireless LAN

• Describe the basics of the Cisco Unified Wireless Network architecture (Split MAC, LWAPP, stand-alone AP versus controller-based AP, specific hardware examples)
• Describe the Cisco Mobility Express Wireless architecture (Smart Business Communication System — SBCS, Cisco Config Agent — CCA, 526WLC, 521AP – stand-alone and controller-based)
• Describe the modes of controller-based AP deployment (local, monitor, HREAP, sniffer, rogue detector, bridge)
• Describe controller-based AP discovery and association (OTAP, DHCP, DNS, Master-Controller, Primary-Secondary-Tertiary, n+1 redundancy)
• Describe roaming (Layer 2 and Layer 3, intra-controller and inter-controller, mobility groups)
• Configure a WLAN controller and access points WLC: ports, interfaces, WLANs, NTP, CLI and Web UI, CLI wizard, LAG AP: Channel, Power
• Configure the basics of a stand-alone access point (no lab) (Express setup, basic security)
• Describe RRM

Install Wireless Clients

• Describe client OS WLAN configuration (Windows, Apple, and Linux.)
• Install Cisco ADU
• Describe basic CSSC
• Describe CCX versions 1 through 5

Implement basic WLAN Security

• Describe the general framework of wireless security and security components (authentication, encryption, MFP, IPS)
• Describe and configure authentication methods (Guest, PSK, 802.1X, WPA/WPA2 with EAP- TLS, EAP-FAST, PEAP, LEAP)
• Describe and configure encryption methods (WPA/WPA2 with TKIP, AES)
• Describe and configure the different sources of authentication (PSK, EAP-local or -external, Radius)

Operate basic WCS

• Describe key features of WCS and Navigator (versions and licensing)
• Install/upgrade WCS and configure basic administration parameters (ports, O/S version, strong passwords, service vs. application)
• Configure controllers and APs (using the Configuration tab not templates)
• Configure and use maps in the WCS (add campus, building, floor, maps, position AP)
• Use the WCS monitor tab and alarm summary to verify the WLAN operations

Conduct basic WLAN Maintenance and Troubleshooting

• Identify basic WLAN troubleshooting methods for controllers, access points, and clients methodologies
• Describe basic RF deployment considerations related to site survey design of data or VoWLAN applications, Common RF interference sources such as devices, building material, AP location Basic RF site survey design related to channel reuse, signal strength, cell overlap
• Describe the use of WLC show, debug and logging
• Describe the use of the WCS client troubleshooting tool
• Transfer WLC config and O/S using maintenance tools and commands
• Describe and differentiate WLC WLAN management access methods (console port, CLI, telnet, ssh, http, https, wired versus wireless management)

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640-721 IUWNE

Implementing Cisco Unified Wireless Networking Essentials

Exam Description

The 640-721 Implementing Cisco Unified Wireless Network Essential (IUWNE) exam is the exam associated with the CCNA Wireless certification. This exam tests a candidate’s knowledge of installing, configuring, operating, and troubleshooting small to medium-size WLANs. Candidates can prepare for this exam by taking the Implementing Cisco Unified Wireless Network Essential (IUWNE) course.

Exam Topics

The following information provides general guidelines for the content likely to be included on the Implementing Cisco Unified Wireless Networking Essentials (IUWNE) exam. However, other related topics may also appear on any specific delivery of the exam.

640-721 IUWNE Exam Topics

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640-461 ICOMMv8.0 Exam Topics (Blueprint)

Exam Description

The 640-461 Introducing Cisco Voice and Unified Communications (ICOMM) v8.0 exam  is associated with the CCNA Voice certification. This exam tests a  candidate’s knowledge of the architecture, components, functionalities,  and features of Cisco Unified Communications solutions. It also tests the  knowledge needed to perform tasks such as system monitoring, moves, additions  and changes on Cisco Unified Communications Manager, Cisco Unified  Communications Manager Express, Cisco Unity Connection, and Cisco Unified  Presence. Candidates can prepare for this exam by taking the ICOMM v8.0 Introducing Cisco Voice and Unified  Communications Administration v8.0 course..

Exam Topics

The following topics are general guidelines for the content likely to be  included on the Introducing Cisco Voice and Unified Communications (ICOMM) v8.0  exam. However, other related topics may also appear on any specific delivery of  the exam. In order to better reflect the contents of the exam and for clarity  purposes, the guidelines below may change at any time without notice.

Describe the characteristics of a Cisco Unified Communications solution

• Describe the Cisco Unified Communications components and their functions
• Describe call signalling and media flows
• Describe quality implications of a VoIP network

Provision end users and associated devices

• Describe user creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
• Create or modify user accounts for Cisco Unified Communications Manager
• Create or modify user accounts for Cisco Unified Communications Manager Express using the GUI
• Create or modify endpoints for Cisco Unified Communications Manager
• Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI
• Describe how calling privileges function and how calling privileges impact system features
• Create or modify directory numbers
• Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration
• Enable end users for Cisco Unified Presence
• Verify user features are operational

Configure voice messaging and presence

• Describe user creation options for voice messaging
• Create or modify user accounts for Cisco Unity Connection
• Describe Cisco Unified Presence
• Configure Cisco Unified Presence

Maintain Cisco Unified Communications system

• Generate CDR and CMR reports
• Generate capacity reports
• Generate usage reports
• Generate RTMT reports to monitor system activities
• Monitor voicemail usage
• Remove unassigned directory numbers
• Perform manual system backup

Provide end user support

• Verify PSTN connectivity
• Define fault domains using information gathered from end user
• Troubleshoot endpoint issues
• Identify voicemail issues and resolve issues related to user mailboxes
• Describe causes and symptoms of call quality issues
• Reset single devices
• Describe how to use phone applications

640-461 ICOMM v8.0

Introducing Cisco Voice and Unified Communications Administration

Exam Description

The Introducing Cisco Voice and Unified Communications Administration (ICOMM v8.0) 640-461 exam is associated with the CCNA Voice certification. This exam tests a candidate’s knowledge of the architecture, components, functionalities, and features of Cisco Unified Communications solutions. It also tests the knowledge needed to perform tasks such as system monitoring, moves, additions and changes on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. Candidates can prepare for this exam by taking the Introducing Cisco Voice and Unified Communications Administration (ICOMM v8.0) 640-461course.

Exam Topics

The following topics are general guidelines for the content likely to be included on the Introducing Cisco Voice and Unified Communications Administration(ICOMM) v8.0 exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.

640-461 ICOMM Exam Topics

640-760 SSPO Exam Topics (Blueprint)

Exam Description

The 640-760 Supporting Cisco Service Provider IP NGN Operations exam  is  designed to introduce entry level personnel to the SP network operations  environment, processes-orientation, management tools and methods, and enables  students to practice the primary job roles and tasks. The exam is also intended  to help prepare students for the Cisco Certified Network Associate SP Operations  (CCNA SP Operations) certification exam.

Exam Topics

The following information provides general guidelines for the content likely to  be included on the Supporting Cisco Service Provider IP NGN Operations exam.  However, other related topics may also appear on any specific delivery of the  exam.

Perform the network incident management process

• Describe how a trouble ticket processes through the network operations center (NOC)
• Identify key network incident metrics in a NOC incident report
• Apply an incident management process
• Perform incident management using basic tools and documentation
• Close an incident ticket
• Prioritize incident tickets according to standards
• Escalate an incident ticket according to typical criteria
• Create an RFC to implement a fix or workaround for an incident

Apply the problem management process

• Apply the Information Technology Infrastructure Library (ITIL) problem management process to the task of managing networks
• Distinguish between incident management and problem management, and determine the interactions that occur between them

Perform first-level network monitoring and troubleshooting

• Use network management tools to monitor network status
• Interpret device specific alarms and determine the severity of the alarm
• Initiate troubleshooting procedures based on received alarms and/or log messages
• Use network management tools to troubleshoot first-level network incidents
• Use syslog functions, severity levels, syslog traps, and buffering
• Use knowledge of IP fundamentals to determine the most likely cause of a network problem
• Determine the most probable cause of a problem from standard output and SNMP traps
• Utilize common structured troubleshooting approaches

Perform network configuration management

• Backup configurations across standard NOC architectures
• Interpret basic standard scripting commands used in automating network maintenance
• Interpret basic UNIX cron job commands used in automating network maintenance
• Use a network inventory management process

Implement network changes and change management

• Accurately document a network
• Utilize a network change implementation rollback
• Implement a network change based on change documentation
• Perform a network upgrade
• Identify upgrade or downgrade issues and recommend corrective actions
• Verify the usability and effectiveness of a network change

Apply the fundamental concepts of service level agreements (SLAs)

• Identify the unique characteristics of different SLAs
• Inform customers about SLA issues
• Monitor service levels against the requirements of an SLA

Describe basic IP technology in the Service Provider NOC

• Describe the purpose and components of an IPv4 address
• Describe the purpose of and components of IOS XR
• Use IOS XR to perform basic router functions
• Compare and contrast IPv4 to IPv6 addresses

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