640-461 ICOMMv8.0 Exam Topics (Blueprint)

Exam Description

The 640-461 Introducing Cisco Voice and Unified Communications (ICOMM) v8.0 exam  is associated with the CCNA Voice certification. This exam tests a  candidate’s knowledge of the architecture, components, functionalities,  and features of Cisco Unified Communications solutions. It also tests the  knowledge needed to perform tasks such as system monitoring, moves, additions  and changes on Cisco Unified Communications Manager, Cisco Unified  Communications Manager Express, Cisco Unity Connection, and Cisco Unified  Presence. Candidates can prepare for this exam by taking the ICOMM v8.0 Introducing Cisco Voice and Unified  Communications Administration v8.0 course..

Exam Topics

The following topics are general guidelines for the content likely to be  included on the Introducing Cisco Voice and Unified Communications (ICOMM) v8.0  exam. However, other related topics may also appear on any specific delivery of  the exam. In order to better reflect the contents of the exam and for clarity  purposes, the guidelines below may change at any time without notice.

Describe the characteristics of a Cisco Unified Communications solution

• Describe the Cisco Unified Communications components and their functions
• Describe call signalling and media flows
• Describe quality implications of a VoIP network

Provision end users and associated devices

• Describe user creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
• Create or modify user accounts for Cisco Unified Communications Manager
• Create or modify user accounts for Cisco Unified Communications Manager Express using the GUI
• Create or modify endpoints for Cisco Unified Communications Manager
• Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI
• Describe how calling privileges function and how calling privileges impact system features
• Create or modify directory numbers
• Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration
• Enable end users for Cisco Unified Presence
• Verify user features are operational

Configure voice messaging and presence

• Describe user creation options for voice messaging
• Create or modify user accounts for Cisco Unity Connection
• Describe Cisco Unified Presence
• Configure Cisco Unified Presence

Maintain Cisco Unified Communications system

• Generate CDR and CMR reports
• Generate capacity reports
• Generate usage reports
• Generate RTMT reports to monitor system activities
• Monitor voicemail usage
• Remove unassigned directory numbers
• Perform manual system backup

Provide end user support

• Verify PSTN connectivity
• Define fault domains using information gathered from end user
• Troubleshoot endpoint issues
• Identify voicemail issues and resolve issues related to user mailboxes
• Describe causes and symptoms of call quality issues
• Reset single devices
• Describe how to use phone applications