| 1.00 |
Plan WLAN installations |
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| 1.01 |
Define standards-based WLAN (802.11x standards) |
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| 1.02 |
Define WLAN organizations and regulations |
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| 1.03 |
Identify customer requirements for the wireless LAN |
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| 1.04 |
Translate customer requirements into services and design recommendations |
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| 1.05 |
Determine WLAN security policies and constraints |
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| 1.06 |
Identify ambiguity and/or information gaps |
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| 1.07 |
Evaluate environmental characteristics |
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| 1.08 |
Define the tasks/goals for a preliminary site survey |
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| 1.09 |
Modify proposed solutions based on the applicable regulations |
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| 1.10 |
Evaluate the existing L2/L3 network infrastructure |
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| 1.11 |
Conduct the site survey |
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| 2.00 |
Design WLAN installations |
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| 2.01 |
Determine AP quantity and placement based upon the site survey and customer requirements, includes AP type and antenna type |
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| 2.02 |
Recommend autonomous or unified deployment model and design |
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| 2.03 |
Identify the wireless features needed to be implemented in the design, including AP groups, L2/L3 roaming, H-REAP, VoWLAN, AAA override, etc. |
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| 2.04 |
Design the wireless topology including VLANs, DHCP, SSIDs, IP addressing, mobility groups, etc. |
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| 2.05 |
Draft an RF operational model that includes: |
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(a) Radio resource management (Auto-RF, manual, hybrid, TPC and DCA) |
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(b) Channel use (Radar, other non-WiFi interference) |
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(c) Power level, overlap |
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| 2.06 |
Draft WLAN Security policies: |
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(a) Traffic restrictions for L2 filters (802.11 association filters), L3/L4 filters (ACL) |
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(b) Per user, per interface, per SSID; Management access restrictions; peer-to-peer blocking |
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(c) Layer 2/3 security |
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(d) WPS, MFP, NAC |
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| 2.07 |
Specify the server infrastructure needed to provide the required services |
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| 2.08 |
Determine the feasibility of carrying LWAPP over WAN |
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| 2.09 |
Determine hardware and software provisioning requirements for the supporting network infrastructure |
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| 2.10 |
Determine client provisioning given client hardware and software requirements |
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| 2.11 |
Use wireless network design tools |
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| 2.12 |
Draft a design that includes deliverables such as: detailed or high level annotated topology diagram, internal estimates for each site, BOMs for a wireless LAN |
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| 3.00 |
Implement WLAN Installations |
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| 3.01 |
Implement the WLAN in stages including priming and system testing access points |
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| 3.02 |
Set appropriate configuration parameters |
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| 3.03 |
Configure the existing infrastructure applications to support the WLAN, including authentication services (Radius, TACACS+, CA), NTP, DHCP, DNS (LWAPP controller), clients |
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| 3.04 |
Configure the existing network infrastructure to support the WLAN, including VLANS, Multicast, QoS, routing, switch port configurations, port access through Firewalls (guest access, anchor controllers), etc. |
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| 3.05 |
For an autonomous wireless architecture deploy APs and antennas, Wireless Distribution Systems (WDS), |
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| 3.06 |
Bridges (Point-to-Point, Point-to-Multi-Point), Work-group bridges |
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| 3.07 |
For a unified wireless architecture deploy APs and antennas, WLC with(out) WCS, AP and WLC configurations (auto-provisioning), location (location server, WCS Maps, location calibration) |
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| 3.08 |
Implement WLAN Security policies, including: |
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(a) Traffic restrictions: |
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(i) L2 filters (802.11 association filters) |
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(ii) L3/L4 filters (ACL) – per user, per interface, per SSID |
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(iii) Management access restrictions |
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(iv) Peer-to-peer blocking |
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(b) Layer 2/3 security |
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(c) WPS,MFP |
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| 3.09 |
Implement support Voice over WLAN deployments, for both Unified and Autonomous |
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| 3.10 |
Verify WLAN operation, Client, Location, Voice, Roaming, Post deployment site survey, Network High Availability, Auto-RF, etc |
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| 4.00 |
Operate WLAN installations |
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| 4.01 |
Determine key performance indicators (kpi) baseline WLAN operational characteristics |
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| 4.02 |
Collect baseline WLAN operational characteristics using network analysis tools |
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| 4.03 |
Establish fault management policy and procedures for indicators that should be routinely monitored including Establish Alert Profiles; Noise, Channel Utilization, Interference, Load, etc. |
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| 4.04 |
Monitor for faults |
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(a) Actively monitor changes based on thresholds (proactive); SNMP polling |
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(b) Receive alarms and wait until notification. (reactive); SNMP traps, syslog messages, WCS notifications |
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| 4.05 |
Monitor performance trends including Capacity planning; Error rates, Number of clients associated with an AP, AP loading, Threshold figures (1% packet loss for Voice), reference 802.11t; End-to-end traffic flows, etc. |
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| 4.06 |
Monitor WLAN Security policies. |
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(a) Traffic restrictions: |
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(i) L2 filters (802.11 association filters) |
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(ii) L3/L4 filters (ACL) – per user, per interface, per SSID |
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(iii) Management access restrictions |
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(iv) Peer-to-peer blocking |
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(b) Layer 2/3 security |
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(c) WPS |
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| 4.07 |
Monitor RF environments using Cisco Spectrum Expert; AP infrastructures |
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| 4.08 |
Correlate events, alarms and alerts |
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| 5.00 |
Troubleshoot WLAN issues |
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| 5.01 |
Use the standard troubleshooting method to solve problems |
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| 5.02 |
Check , validate and analyze: |
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(a) Client Devices |
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(i) Interpret and analyze client side logs. |
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(ii) Validate client connectivity/troubleshoot client via WCS. |
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(iii) Interpret and analyze wireless traces. |
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(iv) Client wireless drivers and supplicant software. |
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(a) Network infrastructure. |
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(i) Check and validate current channel/power settings |
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(ii) Validate security events with WCS |
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(iii) Validate location information in WCS |
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(iv) Validate trap generation, notifications in WCS |
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(v) Collect appropriate logs for analysis to isolate the problem. |
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(vi) Interpret and analyze sniffer traces |
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| 5.03 |
Analyze the collected information on the RF environment using client-side information and AP-side information (through WLC or WCS) and spectrum analyzer (Cisco Spectrum Expert). |
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| 5.04 |
Audit voice over WLAN deployment |
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| 5.05 |
Verify baseline functionality has been restored upon implementing problem resolution |
