| 1.0 |
Implementing and Troubleshooting Campus Infrastructure and Services |
| 1.1. |
VLANs |
| 1.1.1. |
Voice VLANs |
| 1.1.2. |
Data VLANs |
| 1.2. |
DHCP |
| 1.2.1. |
Cisco Unified Communications Manager Server-Based DHCP |
| 1.2.2. |
Cisco IOS DHCP |
| 1.3. |
TFTP |
| 1.3.1. |
TFTP as a Cisco Unified Communications Manager Service |
| 1.3.2. |
TFTP Options |
| 1.3.3. |
TFTP Redundancy |
| 1.4. |
NTP |
| 1.4.1. |
Cisco IOS NTP |
| 1.4.2. |
Cisco Unified Communications Manager NTP |
| 2.0 |
Implementing and Troubleshooting Cisco Unified Communications Manager Endpoints |
| 2.1. |
Cisco Unified Communications Manager SCCP Endpoints |
| 2.1.1. |
Device Registration |
| 2.1.2. |
Device Template |
| 2.1.3. |
Softkey Template |
| 2.1.4. |
Device-Related Profiles and Information |
| 2.1.5. |
Protocol-Specific Profiles and Information |
| 2.1.6. |
Directory Number and Related Information |
| 2.2. |
Cisco Unified Communications Manager SIP Endpoints |
| 2.2.1. |
Device Registration |
| 2.2.2. |
Device Template |
| 2.2.3. |
Softkey Template |
| 2.2.4. |
Device-Related Profiles and Information |
| 2.2.5. |
Protocol-Specific Profiles and Information |
| 2.2.6. |
Directory Number and Related Information |
| 3.0 |
Implementing and Troubleshooting Cisco Unified Communications Manager Express Endpoints |
| 3.1. |
Cisco Unified Communications Manager Express SCCP Endpoints |
| 3.1.1. |
Device Registration |
| 3.1.2. |
Ephone Template |
| 3.1.3. |
Directory Number and Related Information |
| 3.1.4. |
Ephone Features |
| 3.2. |
Cisco Unified Communications Manager Express SIP Endpoints |
| 3.2.1. |
Device Registration |
| 3.2.2. |
Voice Register Template |
| 3.2.3. |
Directory Number and Related Information |
| 3.2.4. |
SIP Phone Features |
| 4.0 |
Implementing and Troubleshooting Voice Gateways |
| 4.1. |
T1/E1 PRI |
| 4.1.1. |
Layer 1 Configuration and Options |
| 4.1.2. |
Layer 2 Configuration and Options |
| 4.2. |
T1/E1 CAS |
| 4.2.1. |
Layer 1 Configuration and Options |
| 4.2.2. |
Layer 2 Configuration and Options |
| 4.3. |
H.323 |
| 4.3.1. |
Cisco Unified Communications Manager H.323 Configuration and Options |
| 4.3.2. |
Cisco IOS H.323 Configuration and Options |
| 4.4. |
MGCP |
| 4.4.1. |
Cisco Unified Communications Manager MGCP Configuration and Options |
| 4.4.2. |
Cisco IOS MGCP Configuration and Options |
| 4.5. |
SIP |
| 4.5.1. |
Cisco Unified Communications Manager SIP Configuration and Options |
| 4.5.2. |
Cisco IOS SIP Configuration and Options |
| 4.6. |
H.323 RAS (Gatekeeper) |
| 4.6.1. |
Cisco Unified Communications Manager Gatekeeper Configuration and Options |
| 4.6.2. |
Cisco IOS Gatekeeper Configuration and Options |
| 4.6.3. |
Cisco IOS Gateway Configuration and Options |
| 4.7. |
Cisco Unified Border Element (IP-IP Gateway) |
| 4.7.1. |
Cisco IOS VoIP Protocol Configuration and Options |
| 5.0 |
Implementing and Troubleshooting Call Routing Policies |
| 5.1. |
Route Patterns and Dial Peers |
| 5.1.1. |
Cisco Unified Communications Manager: |
| 5.1.1.1. |
Route Pattern |
| 5.1.1.2. |
Route Group |
| 5.1.1.3. |
Route List |
| 5.1.1.4. |
Hunt Pilot |
| 5.1.1.5. |
Hunt Group |
| 5.1.1.6. |
Hunt List |
| 5.1.2. |
Cisco IOS Gateway: |
| 5.1.2.1. |
Dial Peers |
| 5.2. |
Digit Manipulations and Translations |
| 5.2.1. |
Cisco Unified Communications Manager: |
| 5.2.1.1. |
Translation Pattern |
| 5.2.1.2. |
Transformation Pattern |
| 5.2.2. |
Cisco IOS Gateway: |
| 5.2.2.1. |
Voice Translation Rules and Profiles |
| 5.2.2.2. |
Number Expansion |
| 5.2.2.3. |
Dial-Peer Digit Manipulations |
| 5.3. |
Class of Service |
| 5.3.1. |
Cisco Unified Communications Manager: |
| 5.3.1.1. |
Access List |
| 5.3.1.2. |
Time Period |
| 5.3.1.3. |
Time Schedule |
| 5.3.1.4. |
Partition |
| 5.3.1.5. |
Calling Search Space |
| 5.3.1.6. |
Client Matter Codes |
| 5.3.1.7. |
Forced Authorization Codes |
| 5.3.2. |
Cisco IOS Gateway: |
| 5.3.2.1. |
Class of Restriction |
| 5.4. |
Route Selection Preference and Redundancy |
| 5.4.1. |
Cisco Unified Communications Manager: |
| 5.4.1.1. |
Route Pattern |
| 5.4.1.2. |
Route Group |
| 5.4.1.3. |
Route List |
| 5.4.2. |
Cisco IOS Gateway: |
| 5.4.2.1. |
Dial-Peer Preference |
| 5.5. |
Mobility and Single-Number Reach |
| 6.0 |
Implementing and Troubleshooting High-Availability Features |
| 6.1. |
Cisco Unified SRST |
| 6.1.1. |
Cisco Unified Communications Manager SRST Configuration and Options |
| 6.1.2. |
Cisco IOS SRST Configuration and Options |
| 6.2. |
AAR |
| 6.2.1. |
Cisco Unified Communications Manager AAR Configuration and Options |
| 6.3. |
Call Forward Unregistered (CFUR) |
| 6.3.1. |
Cisco Unified Communications Manager CFUR Configuration and Options |
| 7.0 |
Implementing and Troubleshooting Media Resources |
| 7.1. |
Codec Selection and Flexibility |
| 7.1.1. |
Endpoint Codec Configuration Options |
| 7.1.2. |
Cisco IOS Gateway Codec Configuration Options |
| 7.1.3. |
Codec Used by Other Applications (e.g., MOH) |
| 7.2. |
Conference Bridge (CFB) |
| 7.2.1. |
Cisco Unified Communications Manager Software Conference Bridge |
| 7.2.2. |
Cisco IOS Hardware Conference Bridge |
| 7.3. |
Transcoder |
| 7.3.1. |
Cisco Unified Communications Manager Software MTP |
| 7.3.2. |
Cisco IOS Hardware Transcoder |
| 7.4. |
Music on Hold (MOH) |
| 7.4.1. |
Cisco Unified Communications Manager Music on Hold Server Configuration and Options |
| 7.4.2. |
Unicast and Multicast MOH |
| 7.4.3. |
Cisco IOS MOH |
| 7.5. |
Media Resources Preference and Redundancy |
| 7.5.1. |
Media Resource Group |
| 7.5.2. |
Media Resource Group List |
| 7.6. |
Other Cisco Unified Communications Manager Media Resources |
| 7.6.1. |
Annunciator |
| 8.0 |
Implementing and Troubleshooting Supplementary Services |
| 8.1. |
Call Park |
| 8.1.1. |
Cisco Unified Communications Manager Call Park |
| 8.1.2. |
Cisco Unified Communications Manager Express Call Park |
| 8.2. |
Call Pickup |
| 8.2.1. |
Cisco Unified Communications Manager Call Pickup |
| 8.2.2. |
Cisco Unified Communications Manager Express Call Pickup |
| 8.3. |
Barge |
| 8.3.1. |
Cisco Unified Communications Manager Barge |
| 8.3.2. |
Cisco Unified Communications Manager cBarge |
| 8.4. |
Callback |
| 8.5. |
Other Supplementary Services |
| 8.5.1. |
Cisco Unified Communications Manager Intercom |
| 8.5.2. |
Cisco Unified Communications Manager Express Intercom |
| 9.0 |
Implementing and Troubleshooting Other Cisco Unified Communications Manager Voice Applications |
| 9.1. |
Extension Mobility |
| 9.1.1. |
Cisco Unified Communications Manager Extension Mobility Configuration and Options |
| 9.2. |
Cisco IPMA |
| 9.2.1. |
Cisco IPMA Configuration and Options |
| 9.3. |
Others |
| 9.3.1. |
Attendant Console Configuration and Options |
| 10.0 |
Implementing and Troubleshooting QoS and CAC |
| 10.1. |
Layer 2 and Layer 3 Traffic Classifications and Policing |
| 10.1.1. |
CoS Marking |
| 10.1.2. |
IP Precedence Marking |
| 10.1.3. |
DSCP Marking |
| 10.1.4. |
Policing |
| 10.1.5. |
Traffic Shaping |
| 10.2. |
Layer 2 and Layer 3 Queuing Mechanisms |
| 10.2.1. |
Low Latency Queuing |
| 10.2.2. |
Priority Queuing |
| 10.2.3. |
Shaped Round-Robin Queuing |
| 10.3. |
Layer 2 LFI |
| 10.3.1. |
Header Compression |
| 10.3.2. |
Frame Relay Link Fragmentation and Interleaving |
| 10.4. |
RSVP |
| 10.5. |
Call Admission Control |
| 11.0 |
Implementing and Troubleshooting Messaging |
| 11.1. |
Cisco Unity Connection |
| 11.1.1. |
System Integration Options |
| 11.1.2. |
Subscriber Configuration Options |
| 11.2. |
Cisco Unity Express |
| 11.2.1. |
System Integration Options |
| 11.2.2. |
Subscriber Configuration Options |
| 11.3. |
Call Handling and Routing |
| 11.3.1. |
Call Handling and Routing Configuration and Options |
| 12.0 |
Implementing and Troubleshooting Cisco Unified Contact Center Express |
| 12.1. |
Advanced Configuration |
| 12.1.1. |
Application Management |
| 12.1.2. |
Script Management |
| 12.1.3. |
Prompt Management |
| 12.2. |
Script Customization |
| 12.3. |
Redundancy |
| 12.3.1. |
CTI Redundancy |
| 13.0 |
Implementing and Troubleshooting Cisco Unified Presence |
| 13.1. |
Cisco Unified Communications Manager Presence |
| 13.1.1. |
BLF Configuration and Options |
| 13.2. |
Cisco Unified Presence Server Integration |
| 13.2.1. |
Cisco Unified Presence Server and Cisco Unified Communications Manager Integration Options |
| 13.2.2. |
Cisco Unified Personal Communicator Configuration Options |
| 13.2.3. |
Other Cisco Unified Presence Features |
