Exam Sections and Sub-task Objectives
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| 1.0 |
Manage the network fault management system |
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| 1.1 |
Develop a fault management process for a managed network environment collaboratively with the tools team |
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| 1.2 |
Determine the interaction between the fault management system and the ticketing system in collaboration with the tools team |
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| 1.3 |
Identify weaknesses in the network or processes and develop an improvement plan based on a set of metrics from a fault management system |
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| 2.0 |
Manage performance and capacity |
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| 2.1 |
Identify spikes and potential trouble spots based on syslog and/or Network Management System (NMS) output |
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| 2.2 |
Develop a plan to solve a particular performance issue based on syslog and/or Network Management System (NMS) output |
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| 2.3 |
Develop a proactive performance plan based on trends, expected performance and a description of future network loads using syslog and/or Network Management System (NMS) historical output |
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| 2.4 |
Develop a plan to solve a capacity problem based on syslog and/or Network Management System (NMS) output |
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| 2.5 |
Develop a plan to establish a baseline and monitor the network in conjunction with the tools and performance groups |
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| 2.6 |
Create baseline network performance in conjunction with engineering and architecture teams |
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| 2.7 |
Monitor the network to look for variances against the baseline |
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| 3.0 |
Manage operations processes |
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| 3.1 |
Identify and recommend, based on a set of established processes, Key Performance Indicator (KPI) and a network scenario, which process needs change |
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| 3.2 |
Develop a process improvement plan and/or new Key Performance Indicator (KPI) when identified a process needs improvement |
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| 3.3 |
Collaborate with the process team and NOC management on process development to meet a desired network operational objective |
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| 3.4 |
Develop a specific prototype and test plan for a particular planned network change, working collaboratively with the engineering and design groups |
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| 3.5 |
Develop a detailed operations plan including metrics and reporting functions for a particular network working collaboratively with the process team |
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| 4.0 |
Troubleshoot and fix reachability and transport problems within the network |
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| 4.1 |
Troubleshoot a complex routing problem and, considering the technical aspects, determine the risks and fix it |
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| 4.2 |
Troubleshoot a complex security problem and, considering the technical aspects, determine the risks and fix it |
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| 4.3 |
Troubleshoot a complex rollout problem and, considering the technical aspects, determine the risks and fix it |
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| 4.4 |
Troubleshoot a L2/L3 VPN problem and, considering the technical aspects, determine the risks and fix it |
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| 5.0 |
Identify problems in implementation plans |
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| 5.1 |
Find issues of a rollout plan received from engineering before deployment |
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| 5.2 |
Identify mismatches between internal and external customers expectations and reality on a new service rollout plan |
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| 5.3 |
Develop a generic prototype and test plan in conjunction with the engineering and design groups |
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| 6.0 |
Troubleshoot and fix network performance problems |
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| 6.1 |
Determine whether to fix or where to escalate a core network fault |
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| 6.2 |
Identify the source of a complex network performance problem |
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| 6.3 |
Troubleshoot a complex network performance problem and, considering the technical aspects, determine the risks and fix it |
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| 6.4 |
Identify a complex application performance problem and isolate it |
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| 6.5 |
Identify a complex computing device (server, call manager, etc – not the network or application) performance problem and isolate it |
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| 6.6 |
Troubleshoot a complex traffic pattern problem and, considering the technical aspects, determine the risks and fix it |
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| 6.7 |
Troubleshoot a complex, chronic performance problem and, considering the technical aspects, determine the risks and fix it |
