642-785 MSPQS

Maintaining Cisco Service Provider Quality of Service

Exam Description

The 642-785 Maintaining Cisco Service Provider Quality of Service (MSPQS) exam is the exam associated with the CCNP SP Operations certification. This exam tests a candidate’s knowledge of QoS mechanisms to support Service Provider networking environments, including how they are monitored, implemented, and troubleshot using both Cisco IOS and IOS XR operating systems.  Furthermore, it assesses a candidate’s ability to manage performance and capacity based on QoS statistics gathered from a SP IP NGN environment.  Candidates can prepare for this exam by taking the MSPQS Maintaining Cisco Service Provider Quality of Service course.

Exam Topics

The following information provides general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes the guidelines below may change at any time without notice.

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642-780 MSPVM Exam Topics (Blueprint)

Exam Description

The 642-780 Maintaining Cisco Service Provider VPNs and MPLS Networks (MSPVM) exam is the exam associated with the CCNP SP Operations certification. This exam tests a candidate’s knowledge in monitoring and troubleshooting Multi-Protocol Label Switching (MPLS) and associated technologies in Service Provider networking environments.  Furthermore, the exam assesses candidate’s knowledge in L2/L3 MPLS VPNs in both IOS and IOS XR operating environments.  Candidates can prepare for this exam by taking the MSPVM Maintaining Cisco Service Provider VPNs and MPLS Networks course.

Exam Topics

The following information provides general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes the guidelines below may change at any time without notice.

Describe and configure MPLS VPN technology in an IP service provider network

• Describe L2 VPN fundamentals
• Describe L3 VPN fundamentals
• Configure L2 / L3 VPNs using IOS and verify configuration using show commands
• Configure L2 / L3 VPNs using IOS XR and verify configuration using show commands

Manage MPLS VPNs in an IP service provider network to aid with fault and incident management

• Determine statistics needed to identify VPN faults
• Obtain L2 MPLS VPN statistics using IOS
• Obtain L2 MPLS VPN statistics using IOS XR
• Obtain L3 MPLS VPN statistics using IOS
• Obtain L3 MPLS VPN statistics using IOS XR
• Determine the source of the fault given L2/L3 VPN and IP VPN statistics
• Determine how to resolve VPN incident and restore service

Describe and configure MPLS in an IP service provider network

• Describe the MPLS architecture
• Describe MPLS Traffic Engineering
• Describe multi-protocol BGP
• Configure MPLS using IOS and verify configuration using show commands
• Configure MPLS using IOS XR and verify configuration using show commands
• Describe MPLS Operation Administration Management

Manage MPLS in an IP service provider network to aid with fault and incident management

• Determine statistics needed to identify MPLS faults
• Obtain MPLS statistics using IOS
• Obtain MPLS statistics using IOS XR
• Determine the source of the fault given MPLS statistics
• Determine how to resolve MPLS incident and restore service

Manage customer service performance an IP service provider network to aid with fault and incident management

• Describe the elements of IP SLAs
• Determine SLA parameters to be monitored in order to identify SLA violations which could impact customer service performance
• Describe the elements of network performance
• Determine parameters to be monitored in order to identify network performance violations

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642-780 MSPVM

Maintaining Cisco Service Provider VPNs and MPLS Networks

Exam Description

The 642-780 Maintaining Cisco Service Provider VPNs and MPLS Networks (MSPVM) exam is the exam associated with the CCNP SP Operations certification. This exam tests a candidate’s knowledge in monitoring and troubleshooting Multi-Protocol Label Switching (MPLS) and associated technologies in Service Provider networking environments.  Furthermore, the exam assesses candidate’s knowledge in L2/L3 MPLS VPNs in both IOS and IOS XR operating environments.  Candidates can prepare for this exam by taking the MSPVM Maintaining Cisco Service Provider VPNs and MPLS Networks course.

CCNP Service Provider Operations 642-780 MSPVM Exam topics

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642-775 MSPRP Exam Topics (Blueprint)

Exam Description

The 642-775 Maintaining Cisco Service Provider Routing Protocols (MSPRP) exam is an exam associated with the CCNP SP Operations certification. This exam tests a candidate’s knowledge and use of Interior Gateway Protocols (IGP) such as OSPF or IS-IS, and an Exterior Gateway Protocol (EGP) BGP, in supporting Service Provider environments. It also assesses candidate’s understanding of advanced routing policies using route maps, with Cisco IOS, and the Routing Policy Language (RPL), with Cisco IOS XR.  Furthermore, the exam assesses candidate’s knowledge regarding monitoring and troubleshooting these technologies in SP environments.  Candidates can prepare for this exam by taking the MSPRP Maintaining Cisco Service Provider Routing Protocols course.

Exam Topics

The following information provides general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes the guidelines below may change at any time without notice.

Describe IGP technology fundamentals in the IP NGN core

• Describe OSPF, IS-IS and RIP technology fundamentals
• Describe IGP architecture
• Describe IGP route selection and summarization
• Describe IGP routing updates and redistribution
• Describe the method by which IGP updates are sent
• Configure IGP protocols with IOS and IOS XR
• Describe IGP adjacency flaps
• Describe IGP performance issues
• Describe the differences between IOS and IOS XR IGP operation

Describe and configure BGP technology fundamentals in the IP NGN core

• Describe BGP,eBGP, iBGP and IOS XR
• Describe the BGP architecture
• Describe fundamental BGP attributes and protocol behavior
• Describe BGP route selection and summarization
• Describe BGP updates and redistribution
• Describe BGP adjacency flaps and performance issues
• Describe the differences between IOS and IOS XR BGP operation
• Configure BGP with IOS and IOS XR

Describe and configure routing policy fundamentals in the IP NGN core

• Configure and verify route maps and associated lists in IOS
• Configure and verify RPL sets and policies in IOS XR
• Construct hierarchical and parameterized policies in IOS XR

Manage IGP/BGP performance in the IP NGN core

• Obtain IGP statistics using IOS
• Obtain IGP statistics using IOS XR
• Obtain BGP statistics using IOS
• Obtain BGP statistics using IOS XR
• Given a particular IGP performance problem in the IP NGN core, propose a configuration to fix the problem in IOS
• Given a particular performance problem in the IP NGN core, analyze problem and determine a solution in IOS XR
• Given a particular BGP performance problem in the IP NGN core, propose a configuration to fix the problem in IOS
• Given a particular BGP performance problem in the IP NGN core, propose a configuration to fix the problem in IOS XR

Troubleshoot IGP/BGP technology in the IP NGN core

• Identify neighborship issues
• Identify MTU issues
• Identify subnet mismatch issues
• Identify timer issues
• Issue IOS and IOS XR commands for show, debug and trace
• Interpret syslogs
• Interpret NMS trap messages
• Identify issues resulting from the interaction between BGP and IGP
• Produce a proposed change to remedy a problem

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642-775 MSPRP

Maintaining Cisco Service Provider Routing Protocols

Exam Description

The 642-775 Maintaining Cisco Service Provider Routing Protocols (MSPRP) exam is an exam associated with the CCNP SP Operations certification. This exam tests a candidate’s knowledge and use of Interior Gateway Protocols (IGP) such as OSPF or IS-IS, and an Exterior Gateway Protocol (EGP) BGP, in supporting Service Provider environments. It also assesses candidate’s understanding of advanced routing policies using route maps, with Cisco IOS, and the Routing Policy Language (RPL), with Cisco IOS XR.  Furthermore, the exam assesses candidate’s knowledge regarding monitoring and troubleshooting these technologies in SP environments.  Candidates can prepare for this exam by taking the MSPRP Maintaining Cisco Service Provider Routing Protocols course.

CCNP Service Provider Operations 642-775 MSPRP Exam Topics

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642-770 OFCN Exam Topics (Blueprint)

Exam Description

The 642-770 Operational Foundations for Cisco Service Provider Core Networks (OFCN) exam is the exam associated with the CCNP SP Operations certification. This exam tests a candidate’s knowledge of the SP network operations environment, focusing on mid to upper-level processes management, NMS tools, and troubleshooting skills associated with Tier II and Tier III Network Operations.  Candidates can prepare for this exam by taking the OFCN Operational Foundations for Cisco Service Provider Core Networks course.

Exam Topics

The following information provides general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes the guidelines below may change at any time without notice.

Perform operations tasks in an IP NOC environment

• Describe release, configuration, change, incident and performance management processes, as related to network operations
• Perform periodic reactive trouble ticket reviews
• Open vendor tickets and escalate as appropriate based on Service Level Agreements
• Resolve escalated incidents or problems by creating RFCs or implementing workarounds
• Document steps that should be taken to resolve particular network problems
• Define proactive problem management and root cause analysis tools and methods
• Plan, coordinate, and support network upgrades and changes
• Identify the methods used to perform proactive network maintenance
• Interpret performance and incident reports and recommend actions for problem avoidance

Troubleshoot an IP NOC environment

• Describe network troubleshooting methodologies
• Identify information needed to troubleshoot problems
• Identify and categorize network incidents based on the OSI model
• Troubleshoot complex core network faults
• Troubleshoot transport layer and network access technologies to the aggregation edge
• Isolate problems using standard TCP/IP IPv4 and IPv6 tools
• Identify the most probable cause of a problem based on troubleshooting test output
• Troubleshoot network service issues and its interoperability with OSS platforms within the core network
• Use protocol analysis and packet decode tools to diagnose and troubleshoot network issues
• Interpret XML messages and protocol without the use of NMS

Operate network equipment in an IP NOC environment using Cisco IOS XR

• Describe differences between Cisco IOS and Cisco IOS XR Software
• Identify standard XR CLI commands
• Identify Cisco IOS XR software architecture and features
• Interpret and deploy basic XR configurations
• Describe process of downloading and installing new software and Software Maintenance Upgrades (SMU) for Cisco IOS XR Software

Manage network configurations in an IP NOC environment

• Identify global configuration templates
• Ensure that device configurations comply with global configuration templates
• Create device specific configuration templates
• Interpret and edit scripts that support process automation
• Identify daily preventative maintenance tasks for network operations

Manage the change process an IP NOC environment using Change Management procedures

• Identify the planning elements of a core network RFC
• Identify and update logical and physical documentation impacted by change management RFCs
• Review and approve network related changes to the network
• Identify network improvement opportunities from periodic change metrics
• Identify RFC MOP elements that support a managed network change
• Identify methods used to perform Cisco IOS and Cisco IOS XR software and hardware upgrades, downgrades, or replacements
• Implement planned Cisco IOS and Cisco IOS XR software and hardware configuration changes to a core network
• Verify implementation of Cisco IOS and Cisco IOS XR software and hardware changes
• Identify impacts of network changes to related processes and systems

Manage IP network performance in core and aggregation components in an IP NOC environment

• Identify network faults and capacity planning utilizing performance data
• Identify network capacity and performance using key performance indicator (KPI) data
• Identify key performance indicators at the network, device and service levels
• Identify baselining and its value in capacity and performance management
• Identify improvement opportunities and issues in traffic patterns and thresholds using alarms and network data
• Determine appropriate actions to resolve performance or capacity issues
• Identify causes of threshold crossing alerts
• Identify methods and tools used to predict network capacity issues

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642-770 OFCN

Operational Foundations for Cisco Service Provider Core Networks

Exam Description

The 642-770 Operational Foundations for Cisco Service Provider Core Networks (OFCN) exam is the exam associated with the CCNP SP Operations certification. This exam tests a candidate’s knowledge of the SP network operations environment, focusing on mid to upper-level processes management, NMS tools, and troubleshooting skills associated with Tier II and Tier III Network Operations. Candidates can prepare for this exam by taking the OFCN Operational Foundations for Cisco Service Provider Core Networks course.

Exam Topics

The following information provides general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes the guidelines below may change at any time without notice.

CCNP Service Provider Operations 642-770 Exam Topics

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The Cisco Certified Network Professional in Service Provider Operations (CCNP SP Operations) validates knowledge and skills required (of a Tier II or Tier III support engineer) to troubleshoot and maintain service provider IP NGN core (PE-PE and PE-CE) network infrastructures. With a CCNP SP Operations certification, a network professional demonstrates knowledge and skills required to isolate network performance problems, implement proactive fault measures using operations management processes, frameworks, and network management systems. The CCNP SP Operations curriculum includes maintaining carrier class routing protocol environments, MPLS VPN and TE deployments, and QoS mechanisms using Cisco IOS and IOS XR.

Valid CCNA Service Provider Operations can act as a prerequisite.

To become a CCNP Service Provider Operations you need to take these exams