640-760 SSPO Exam Topics (Blueprint)
Exam Description
The 640-760 Supporting Cisco Service Provider IP NGN Operations exam is designed to introduce entry level personnel to the SP network operations environment, processes-orientation, management tools and methods, and enables students to practice the primary job roles and tasks. The exam is also intended to help prepare students for the Cisco Certified Network Associate SP Operations (CCNA SP Operations) certification exam.
Exam Topics
The following information provides general guidelines for the content likely to be included on the Supporting Cisco Service Provider IP NGN Operations exam. However, other related topics may also appear on any specific delivery of the exam.
Perform the network incident management process
- Describe how a trouble ticket processes through the network operations center (NOC)
- Identify key network incident metrics in a NOC incident report
- Apply an incident management process
- Perform incident management using basic tools and documentation
- Close an incident ticket
- Prioritize incident tickets according to standards
- Escalate an incident ticket according to typical criteria
- Create an RFC to implement a fix or workaround for an incident
Apply the problem management process
- Apply the Information Technology Infrastructure Library (ITIL) problem management process to the task of managing networks
- Distinguish between incident management and problem management, and determine the interactions that occur between them
Perform first-level network monitoring and troubleshooting
- Use network management tools to monitor network status
- Interpret device specific alarms and determine the severity of the alarm
- Initiate troubleshooting procedures based on received alarms and/or log messages
- Use network management tools to troubleshoot first-level network incidents
- Use syslog functions, severity levels, syslog traps, and buffering
- Use knowledge of IP fundamentals to determine the most likely cause of a network problem
- Determine the most probable cause of a problem from standard output and SNMP traps
- Utilize common structured troubleshooting approaches
Perform network configuration management
- Backup configurations across standard NOC architectures
- Interpret basic standard scripting commands used in automating network maintenance
- Interpret basic UNIX cron job commands used in automating network maintenance
- Use a network inventory management process
Implement network changes and change management
- Accurately document a network
- Utilize a network change implementation rollback
- Implement a network change based on change documentation
- Perform a network upgrade
- Identify upgrade or downgrade issues and recommend corrective actions
- Verify the usability and effectiveness of a network change
Apply the fundamental concepts of service level agreements (SLAs)
- Identify the unique characteristics of different SLAs
- Inform customers about SLA issues
- Monitor service levels against the requirements of an SLA
Describe basic IP technology in the Service Provider NOC
- Describe the purpose and components of an IPv4 address
- Describe the purpose of and components of IOS XR
- Use IOS XR to perform basic router functions
- Compare and contrast IPv4 to IPv6 addresses
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